We are pleased to share with you some of the unsolicited "thank you" letters we have received over the years.  It makes us want to work even harder to keep our customers happy.
- Jeffrey and Sally Mermel, founders and owners.

You were very right on for making us happy Jeffrey. I know you spent a lot of time and effort getting the Hearthstone stove exchange accomplished with the factory, and I thank you very, very much. I couldn't be happier with the replacement.
Barry S, - Volcano, Hawaii Island

Kelly took good care of us !  Mahalo for being one of the Great local businesses."
Diane P. - Wahiawa, Oahu

We are greatly enjoying our Ecosmart fireplace that was purchased from you a while back. 
James T. - Honolulu

Thank  you as always for your prompt attention - it's a pleasure doing business with you..
Kathy D. - Hilo 

"The fireplace is great. It’s everything we expected.
- Tom A. - Kula, Maui"

"Smooth installation.  Looks great!  Now to start the small fires. Thank you Jeffrey !!!! "
- Lorna J. - Volcano Village, Hawaii Island

"We are quite excited about getting our sauna !..It was lovely to visit with you & your staff."
- Carol S. - Honokaa, Hawaii Island

"Mickey and the crew (our dog and cats) LOVE my Jotul as much as I do."
- FROM HER 2010 CHRISTMAS CARD. Margaret F. - Hilo, Hawaii Island

"We love our JOTUL woodstove. It's easy to use and in a couple of hours, it can heat our entire large house that has very high ceilings.    The visible fire is so comforting on a cold day and we just love it." 
 - John C. - Volcano, Hawaii Island

"Thank you for your help. BTW, I was getting a haircut yesterday, and the lady barber also owns a B & B in Capt. Cook, & she spoke very highly of your company.  It is nice to have a company like FIREPLACE & HOME CENTER available on this Island."
- Tom S. - Kona, Hawaii Island

"You were a huge help to me and I can't tell you how much I appreciate it. As Tim uses his Big Green Egg, he'll be back for more accessories!"
- Irene H. - Captain Cook, Hawaii Island

"I expected good service, but this was even better than I could have imagined.  I am totally impressed!  Not just with my beautiful new woodstove, but with the exceptional service and courtesy."
- Lehua W. -  Volcano Village, Hawaii Island

"thank you for taking all the time out of your busy day to help me with the problem I was having with my stove. Patience is a virtue and it did pay off,  because life is warm and cozy again ! "
- Diane P. - Molokai

"I am very happy with price and service from the Fireplace and Home Center in Hilo.  I'm happy with the beautiful little stove too, just right for our space and style."
 - Bill B. - Holualoa, Hawaii Island

"Thank you so much!  You have been very awesome.  I appreciate your help.....I am so glad to keep it local."   
 - Karsten L. - Kula, Maui

"I am so very pleased with the Hearthstone in our cabin. I would say that it has performed flawlessly.   It's beautiful to look at, heats quickly, and the inside glass stays clean. This is why I have come back as a satisfied, repeat customer."
- Barry S. - Volcano, Hawaii Island

"Dear Mary: I really love my wood stove !  Now I'm interested in that one-person sauna from Finnleo."
- Bill D. - Kamuela, Hawaii Island

"Just writing to say we LOVE our JOTUL wood stove and can't believe we lived up in Kula a whole year without it.  Thanks a lot"
- Ben D. - Kula, Maui

"Thank you so much Jeffrey for taking good care of my order. I'm sure your staff could have done a good job but coming from the owner, you handled my inquiry promptly and answered all my questions that I feel now I made the right gift for my husband !"
- Dana P. - Kula, Maui

"We completed the assembly Sat. night and enjoyed our first sauna last night. It was wonderful. So relaxing. Happy you stocked it, happy we bought it."
- Lance & Joyce H. - Kamuela, Hawaii Island

"Dear Tom:
 Jeffrey Mermel (at Fireplace & Home Center) is our Volcano Stove Expert and Good Guy who does the job right, backs up his work, and charges fair price.   BUY LOCAL (esp. from a community member who does so much volunteer work)! "
- Jack L. - Volcano Village, Hawaii Island

"My father-in-law in Waikoloa loves the Big Green Egg that we got from you. He's posted pictures of several of the things he’s cooked on Facebook, looks yummy. We were treated very well, and we appreciate your service."
- Allen A. - Longview, Texas